05. Description of Roles in the Q&A Answer Team

Moderator +

Shapes the Q&A Discussion Forum by creating teams asking questions based on existing groups in VDR; assigning roles of Moderator+, Moderator, Expert, or Observer to selected users, and managing the entire module.

• manages the Q&A Module;
• assigns roles on the Question and Answer Team;
• creates new Question Teams;
• defines question categories;
• establishes question limits;
• can see all questions and answers to threads in the Question and Answer Team and can respond to them;
• can ask new questions;
• while asking questions, can add attachments, i.e., assign documents from the structure to answers;
• can delete entire discussion threads;
• has a shared view of threads along with other Moderators+ and Moderators.

• cannot delete answers within an entire thread;
• by default, cannot see the author of answers on the question-asking team's side **(author's email visibility can be activated - contact FORDATA SUPPORT)

Moderator

Supports the Moderator+ in leading discussions with the Teams asking questions and directs questions to Experts.

• can see all questions and answers to threads in the Question and Answer Team and can respond to them
• can ask new questions
• while asking questions, can add attachments, i.e., assign documents from the structure to answers
• can delete entire discussion threads
• has a shared view of threads along with other Moderators+ and Moderators

• cannot manage the Q&A Module;
• cannot delete answers within an entire thread;
• cannot see the author of answers on the question-asking team's side

Q&A Expert

Conducts consultations within their competencies by discussing with the team of Moderators.

• can see and respond to questions exclusively in threads forwarded to them by a Moderator or Moderator
• can ask new questions to the team of Moderators;
• while asking questions, can add attachments, i.e., assign documents from the structure to answers;
• their response goes only to Moderator+ and Moderator

• cannot see an email address of the Moderator who forwarded the question;
• cannot see email addresses of:
• the team of Moderators,
• other Experts,
• members of teams asking questions
• cannot manage the Q&A Module
• cannot delete threads and answers

Viewer

Is a passive observer of ongoing discussions within existing threads.

• sees all questions and answers just like the team of Moderators

• cannot provide answers in any threads
• cannot manage the Q&A Module
• cannot delete threads and answers
• cannot direct questions to Experts