06. Description of roles in the QA Question Team

Forum User

• has the ability to ask new questions and respond to existing ones;
• As part of asking questions, it can attach a document from the structure to the response; in other words, associate a document with an answer;
• can view email addresses as well as the content of messages from other members of its team (if they asked additional questions within the context of the same thread)

• cannot in any way manage the Q&A Module
• cannot see the email address of the Moderator who provided the answer
• cannot delete any threads or individual responses

Q&A User

Their queries do not go directly to the Moderator Team, as they are first reviewed for content by the Coordinator, who decides whether to redirect them to the intended recipient.

• has the ability to ask new questions and respond to existing ones

The question always goes first to the Coordinator, who decides whether to pass it to the Moderators.

• when asking questions, can add attachments, i.e., assign documents from the structure to answers
• can see email addresses and message content of other members of their team (if they asked additional questions within the same thread)

• cannot in any way manage the Q&A Module;
• cannot see the email address of the Moderator who provided the answer;
• cannot delete any threads or individual responses

Q&A Coordinator

Forward therads received from users (of his QA Team) directly to the Moderators Team.

Checks for content, potential duplicates, etc.

• is the only one with the ability to forward a User's question to the Moderator Team or redirect the question back to the User
• has the ability to ask new questions and respond to existing ones
• when asking questions, can add attachments, i.e., assign documents from the structure to answers
• can see email addresses and message content of other members of their team (if they asked additional questions within the same thread).

• cannot delete any threads or individual responses
• cannot in any way manage the Q&A Module
• cannot see the email address of the Moderator who provided the answer